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Returns & Refunds
If something is not right, here is everything you need to know about returns, exchanges and refunds.
30-day returns
We want you to be completely satisfied with your purchase.
Exchanges are available where goods are Dead on Arrival (D.O.A.) within 30 days of delivery. Claims must be submitted with sufficient evidence, including your invoice number and pictures of the damage.
All delivery and incidental charges to return the item or deliver the replacement are the customer's responsibility. Please review the Exceptions below, as some items cannot be returned or exchanged.
How to return
Starting a return is straightforward. Follow the steps below.
- 1Contact our team on 02 9698 3198 or sales@priceworth.com.au to start a return.
- 2Provide sufficient evidence to support your claim, including your invoice number and pictures of any damage.
- 3We will email you return instructions and a label where applicable, and confirm any fees that apply.
- 4Package the item securely in its original packaging, then drop it off at the designated location or arrange a pickup for large items.
Refunds
Once we receive and inspect your return, eligible refunds are processed to your original payment method within 5 to 10 business days. Assembly and delivery fees are not refunded, and a 10% restocking fee applies.
All delivery and incidental charges to return the item or deliver a replacement remain the customer's responsibility.
Where payment is made via PayPal or ZipPay and the order is subsequently cancelled, a minimal fee may apply to cover transaction costs incurred by the payment processor.
Faulty or damaged items
If your item arrives faulty or damaged, contact us as soon as possible with your invoice number and photos. We will arrange a repair, replacement or refund in line with your rights under Australian Consumer Law. All our furniture is also covered by a 12-month warranty.
Exceptions
Our refund policy does not apply in the following cases.
- Change of mind, or where the product does not fit your space.
- Mattresses and bed bases cannot be returned or exchanged.
- Sample products are sold "As Is": the seller will not fix or warranty the condition of a sample product, and there is no refund for change of mind. We strongly suggest inspecting the product before purchase.
Actual colours may vary from those shown on your screen due to differences in computer resolutions and display settings.
Your rights under Australian Consumer Law always apply and are not limited by this policy.