Shopping FAQs

Hello dear customer, how can we help you?

My Account


Creating an account with us is quick and easy! You'll be all set to enjoy a personalized shopping experience. With your account, you can track orders, save your favorite items, and enjoy faster checkouts.

Unsubscribe from Newsletter

We’re sorry to see you go! If you wish to unsubscribe from our newsletter, click on the "Unsubscribe" link at the bottom of any of our emails. Follow the instructions, and you'll be removed from our mailing list.

My Payment Methods

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay using major credit and debit cards, PayPal, Zippay and Gpay. We won't store your payment information.

Exchanges & Returns

Return Process

You can initiate a return within 30 days of receiving your order. Please contact our customer service team at 02 9698 3198 or for detailed return instructions.

Drop off Return

Initiate your return online, package your item, and drop it off at any designated location with your return label. Convenient and easy!

Return with Gift Receipt

Return your gift with the provided gift receipt for store credit or an exchange. Visit our store or contact customer service for assistance.

General Information

Purchase Conditions

By purchasing from us, you agree to our clear terms on payment, shipping, and returns. These conditions ensure a smooth shopping experience. Check our Terms and Conditions page for details.

Corporate Social Responsibility

We are dedicated to positive social and environmental impact through sustainable practices, ethical sourcing, and community support. Discover more on our CSR page.

Manufacturers and Suppliers Code of Conduct

We require our manufacturers and suppliers to follow strict ethical standards, including fair labor, safe working conditions, and environmental responsibility. Read more on our Code of Conduct page.

Shipping & Delivery

Types of Shipments and Delivery Periods

We offer various shipping options to suit your needs, including standard, express, and same-day delivery. Delivery periods vary based on your location and chosen shipping method.

Order Tracking

Easily track your order by logging into your account and visiting the "Order History" section. You'll find real-time updates and tracking information for your shipment.

My Payment Methods

We accept major credit and debit cards, PayPal, and digital payment options like ZipPay. We do not store your payment information, ensuring your transactions are secure every time.


Payment Methods

We accept major credit and debit cards, PayPal, and digital payment options like ZipPay. Your transactions are processed securely for your convenience.

Pre-authorisation and Charging the Order

We may pre-authorize your payment method when you place an order to ensure funds are available. The full charge will be processed once your order is confirmed and ready for shipment.

Secure payment

Experience peace of mind with our secure payment system, ensuring your transactions are protected at every step. We use advanced encryption to safeguard your information.

Gift Cards

Gift Card Information

Our gift cards are the perfect present for any occasion. They are available in various denominations and can be used for any purchase on our website.

How to Buy

Purchase a gift card easily online. Select the desired amount, add it to your cart, and proceed to checkout. Your gift card will be delivered via email.

Activate Gift Card

To activate your gift card, simply enter the unique code at checkout when making a purchase. The card value will be applied to your order.

Not finding the help you need?

02 9698 3198 - (Monday - Friday) 8:30-18:00 (AEST)